More questions

We use cookies to provide you with the best possible online experience. By using our site, you agree to the use of cookies in accordance with our cookie policy. For more information, please check ourPrivacy policy

More questions

My contact information

First name*

Surname*

Company

Postal address*

Postcode*

Country*

Tel.*

Fax

E-mail*

Description of problem

Problem relating to*

Short description of problem*

From whom did you buy your pellets (company, address)?*

In what packaging*

Bag code

Delivery date

Make and year of your boiler or stove

Date of last maintenance of your stove/boiler

Supply method for your device

Date of your last chimney sweeping

Is your fireplace double walled with a casing?

Yes No

Does your stove/boiler have a lambda probe?

Yes No

Have you kept a sample of pellets?

Yes No